Override Price

I'm trying to override the price of one of my students belt testing price and it won't let me. 

Created By: Tammy Davis
Created On: 5/18/2024

Purchase programs on the website

Foes the new tiger rock website allow for purchasing of program offers online?

Created By: Joe Calhoun
Created On: 5/17/2024

Refer a Friend

Please add a button on the website to refer a friend, were you can type in a friends email or text message them a invite to do a trial.

Created By: Wayne Mathews
Created On: 5/17/2024

Campaigns and Templates content assets merged

Currently, if I craft an email as a "template" I have no way to carry that template over to the Campaigns system or vice versa.  Can this functionality be implemented?  Or can we get a function to see the HTML so we can copy entire messages?

Created By: Sean Bragg
Created On: 5/16/2024

non taxable items to a package

Need to be able to add a non-taxable item to packages.  I want to create a sparring package and have a sparring clinic item added to it.

The gear is taxable but the clinic is not taxable.

 

Created By: Mark Hatchett
Created On: 5/13/2024

Changing Billing Start

When I went in to change the start date/billing day of a student and saved it, it then said that no billing has been set up.  After you refresh the page, it shows up however.  Could we get it fixed so that we don't have to refresh the page to see it?

Created By: Aaron Searls
Created On: 5/11/2024

Unpaid Cash Invoice shows at bottom of list out of order

Unpaid Cash Invoice shows at bottom of list out of order, can it show at the top of the list based on the date made and not the invoice number?

Created By: Jason Allen
Created On: 5/9/2024

Billing/Unpaid Invoice

We have sent multiple emails with screenshots in regards to a billing issue for one of our students, Simon Conde. Please advise as to what the status is of this issue as it is still recurring.

Created By: North Austin Staff
Created On: 5/9/2024

Programs Count on Dashboard

Would it be possible to add program totals to the Academy Dashboard that show how many students are in each program? For example, our programs are TKD, ASP, XP so it would be helpful to have a breakdown on the academy dashboard to see at a quick glance how many students are enrolled in each program.

Created By: North Austin Staff
Created On: 5/9/2024

Log In/Log Out Time Stamp

1. Based on being a state-licensed ASP program, we need all students to be able to log in and out on the tables with a time stamp. Currently the students can log in with a time stamp, but cannot log out with a time stamp.

2. Would it be possible to add a program that allows staff to log in and out and record their hours worked per day?

Created By: North Austin Staff
Created On: 5/9/2024

Invoice Types

1. As we enter a prospect/lead and create a new invoice to bill them, it doesn't give options to categorize the invoice type in the drop down menu for "other". This feature works when a student is a member, but not as a prospect/lead. 

2. In the Paid Invoices section, currently the recurring billing invoices/amounts are grouped together. We cannot separate the program billing amounts to determine the total amount each program generated. The system generates a total amount for all programs together. It would be very helpful to have them separated into TKD, ASP, etc program categories. Currently the accountant cannot calculate month-to-month, year-to-year, etc amounts per program like we have been able to do in the past. Thus not helping us to completely understand our monthly/yearly financials to determine how each program is doing.

Created By: North Austin Staff
Created On: 5/9/2024

Gmail Integration Issue

With the gmail integration, the sender in the inbox of students is labeled as "email@gmail.com" rather than the "email display name" that is set in settings.  Is there a way to get this fixed?  When emails are labeled without a name, it could potentially go to spam more often as well as a lot of people view it as spam and dont even bother opening it.  

 

Created By: Aaron Searls
Created On: 5/9/2024

Training Reports

For the training report menu (specifically the new one that was just added):

1.  There seems to be no way to run a 1 day report to see who showed up that specific day (only a date range).  Could we get the ability to have a single day report (just a list of who showed up on that specific day that is not class time specific).

2.  Could we get the sort order to load high to low by default (or even just hide the ones that are 0 in the specified range)

3.  could we get the ability to show only students with a range of attendance in the date range (show students that attended 12-20 classes from May 1st to May 31st for example)

Created By: Aaron Searls
Created On: 5/9/2024

Several Very Slow loading areas

Could you look into why a couple of areas are so slow at loading?  Here is a list of the main ones:

1.  switchint between Event tabs are very slow to load and respond

2.  Collapsible area in Training attendance for a specific class on a specific day

3.  Student tabs

4.  Communications

5.  Filtering days in the attendance report

 

Is there any way we could look at getting those pages and items to load faster

Created By: Aaron Searls
Created On: 5/9/2024

expandable POS categories

Could we get an upgrade to the POS categories?  Rather than having the drop down at the top of the page that will filter categories, could we get either tabs or collapsible categories?  Collapsible categories being like a line that says "Uniforms" and when we click on that, all the uniform items will show up?  But then if we click on "retail" the uniforms category will collapse and retail will open?  Have all the categories collapsed by default.  Essentially like how the navigation menu is set up. Either that or Horizontal tabs that load quicker than other tabs currently do would work too.  But this would really help to clean up the page a lot for finding items

Created By: Aaron Searls
Created On: 5/9/2024

Point of Sale - Order of items

Would love the ability to put the items in the order of our preferance. With drag and drop ordering. For example: it makes the most sence for quick merchandise sales for us to be able to put the items we sell most frequently at the top of the inventory search lists instead of scanning through hundreds of items to find what we are looking for. Might even add a new section at the top of the "new order" page...where these most frequently items are able to be placed by the individual Academies 

~Aaron Tuck 

Created By: Mary Tuck
Created On: 5/8/2024

viewing prior release error

When I click the view button for previou release, it gives me an error page.

Created By: Jason Allen
Created On: 5/8/2024

direct membership enrollment process

A key element I feel we need is a direct enrollment process. Where a person can go to a landing page and skip the lead, skip the trial, and go right into creating a membership.  I also need some flexibility for membership options as it shouldn't be just one size fits all. For example we offer 3 membership options, 4 classes per month, 8 classes per month, and unlimited options, and then the additional student at a discount price, and the option for discounted enrollment etc.  It's very cumbersome for us to need to create a membership that we then send to the person to use to enroll. This would greatly simplify things. Thanks!

Created By: Jason Allen
Created On: 5/8/2024

Need a way to send invoices

I need a way to send invoices, so I can take this to the next level.  The next biggest item for me besides getting the on-boarding flow all streamed line, it the ability to send an invoice to a customer that they can pay.  

When students move from Yellow to Green, we send an invoice for our sparring package for them to pay, they need to be able to make partial payments towards it or pay it in full, with an invoice due date.

 

TIA,
Mark Hatchett

Created By: Mark Hatchett
Created On: 5/7/2024

please check out

Trying to help a customer get into there account, I went to student view to check things out and get the follow screen.  Looks like this student might have multiple records. 

 

Created By: Mark Hatchett
Created On: 5/7/2024

Videos no longer visible to students

We had uploaded videos of each section of the form for each rank to be able to view and practice their forms at home. This was working and visible for about a year, but is no longer visible to our students.

Created By: Annie Saenz
Created On: 5/7/2024

Student on Freeze charged full amount

Zayd Rizwan (single member contract) was charged full price during their freeze. I checked and they did sign their freeze document Feb 2nd. Their first scheduled pause billing of $89.50 on March 16th was correct but their second scheduled pause billing was overridden and they were charged $179 on April 16th. (screenshot included)

Created By: Annie Saenz
Created On: 5/7/2024

Student on pause keeps getting charged

This srudent has been on pause and keeps getting charged - any idea why and what I can do to stop it? https://tigerrock.app/Student/Edit?StudentId=88754

Created By: Dan Shepherd
Created On: 5/7/2024

Class Schedule not correct for students

Training schedule is not showing correctly for students. It is showing they have a class when one is not scheduled. Also there is a group white/yellow belts that shows on their app but I don't even have a group listed with that title 

Created By: Karen Berry
Created On: 5/1/2024

Text Messaging "Stop" request

I am having prospects who are still receiving text messages after they text back the word "stop" . When I called TALKnTEXT they advised that this was an issue with our CRM. 

Most Recent Comment:
Ignore the last email.. I accidentally sent you your own reply. I've sent this list to Cloudli for them to investigate. Created By: Justin Hubbard
Created On: 4/30/2024

Class Check In Proportions Apple vs Android

We have been using an android tablet for attendance purposes, and we just swapped it out for an apple ipad today. The android displays a proper keyboard, whereas the apple ipad has a very uneven keyboard (picture below). I tried this with several apple products to make sure it wasn't just an issue with that specific ipad.  I'm not sure if this is something that can be fixed within the app or not, but I thought I'd sumbit to see :)

Tori Louis 

 

Created By: Tori Louis
Created On: 4/29/2024

Student Activation Issue

Parent is trying to access app from their smart phone. It says "An error occurred, please try again."

Student is Lane Himel and family.

Created By: Daniel Miller
Created On: 4/16/2024

Please check email headers

It seems as though several of the email headers do not display in emails when sent (they have the broken image link icon).  The only one that works (of the ones that we use) appears to be the Tiger Rock header.  We know for sure the "test up" header does not load correctly and we believe the other event headers do not either.  

 

Thanks!

Created By: Aaron Searls
Created On: 4/4/2024

can't see past App update releases

I was trying to check the past releases to see if the partial refund option had been created yet, but when you click on them it just takes you to a page of code 

Created By: Karen Berry
Created On: 4/4/2024

pause agreement signed but billing not paused

We had a customer sign a pause agreement on 3/7/24 to begin 5/3 and end 8/3. However, their billing on 5/5 was taken out anyway and we had to inconvenience them and issue a refund. This is the first instance of this issue since the recent update and wonder if there is a bug that needs to be fixed so the billing is not being taken out during pause agreements in the future? I can provide names screenshots or names if needed.

Most Recent Comment:

The student is Karthik Kolla.

Created By: Tammy Davis
Created On: 5/6/2024

Event Communication

Could we get a way to send a communication directly from the event rather than an email template?  

Way I would see it working is that we enter in event info in the details tab and then on the eligible page there is a "send event invite" button.  The email would then be the details page and we never have to visit the communications page (this was a nice feature with kicksite being able to send communication right from the event and not have to set up a communication elsewhere)

Most Recent Comment:

No not a pop up.  I think it would be awesome (as well as other managers too), if there could be a button that says "send invite" and then it just sends the "event details" tab as the message/invite and it just goes to the "sending" page then.  Just completely skip on having to go to the communication page and make the communication entirely.  Just a one click send event.  

Created By: Aaron Searls
Created On: 5/6/2024

Training Class Attendance

With our Saturday morning classes, no one who checked in before 11:00 AM shows up on the Attendance dashboard. As far as I can tell, the attendance does appear in the individual profiles.

Most Recent Comment:

We've had a few other similar reports on this issue.  We will investigate this to see if we can figure out what's going on.

Created By: Michelle Roemig
Created On: 4/22/2024

Scorecard to Log In

When some of our students (5 so far) attempt to view their scorecard through their app, it redirects them to the login screen.

Most Recent Comment:

Please send me an example student

Created By: Annie Saenz
Created On: 4/18/2024

New ad campaign

I am trying to set up a new campsign, but can't seem to figure it out. Can someone please help me through this?

Most Recent Comment:

Hi Sandy, I tried calling and left a voice mail. Please give me a call on the support line and I'd be happy to help you out.

Created By: Sandy Baluch
Created On: 4/17/2024

Season scorecard bug

When a student clicks the season score card button it takes them to the app log in screen.
If you input your user name and pass it just refreshes to the log in screen again.

Most Recent Comment:

I tried several students and couldn't reproduce the error. I do see occasional errors in the logs on the scorecard, so I think it's something that impacts only specific students.  If you have an example, can you go to https://tigerrock.app/Feedback/View?FeedbackId=2247  and add a comment?

Created By: Robert Dallas
Created On: 4/16/2024

Ad's

We had someone come in saying they had an appointment and set it up by clinking a link for our academy Sioux City,

She had showed us the text messages and it was from Mr. Britt Harrell in Lenexa, Kansas. She paid for a $99 trial.

Our concern is the link sending people to the wrong academy 

Most Recent Comment:

Has this been happening since you reported it, or was it a one-off occurrence?  

Please go to https://tigerrock.app/Feedback/View?FeedbackId=2226 to leave a comment.

Created By: Jamie Dallen
Created On: 4/12/2024

Removing people from communication list

Removing people from communication list causes an error

I have a group labelled "after school" and I want to send a communication to a portion of those students. I cannot take a couple students out of the group when making the communication as it gives me an error. Right now it looks like my only options are to go under each student's profile and temporarily take them out of the group and then add them back when I am done or I have to send each email individually. 

Most Recent Comment:

I tried to replicate this issue several times, and the remove student button seems to work whenever I try to remove a student from a communication.  I tried to replicate it by communicating with that specific tag in our test environment.

Can you create a new communication and try removing students?  If you get the error again, can you please send me the URL of the specific communication so I can try to replicate it?

thanks,

Created By: Michael Bowling
Created On: 3/27/2024

Attendance Check in Screen Issues

Student check in screen will frequently go blank. Just a blank white screen. I am able to fix it by "right clicking" and refreshing the page, but it has been happening multiple times a day for the past few weeks. 

Created By: Tim Myers
Created On: 3/26/2024